Returns & Exchanges solution for DTC brands
Minimize loss and friction with
Returns & Exchanges
Deliver hassle-free return and enticing exchanges experience to minimize losses, reduce friction, and retain revenue.
Trusted by 50,000+ DTC brands
The returns & exchanges solution for DTC brands
Minimize return losses
Customize your return policy and automate it within the returns portal, considering paid returns like an increasing number of retailers, and leveraging data analysis to reduce return rates.
40%
reduction in return losses
Optimize customer experience
No more back-and-forth communication. Eliminate customer frustration and support costs through streamlined workflows, boosting customer loyalty and turning them into repeat customers.
90%
of customers will buy again if the return experience is positive
Retain more revenue
Initiating a return doesn't have to mean losing money. Throughout customer touchpoints, keep encouraging exchanges instead of returns to retain that portion of revenue.
30%
of returns end in retained revenue
Popular features
Returns & exchanges management
Easily check, process your return, and exchanges orders through a smart dashboard, with real-time synchronization to your Shopify admin, saving you time and effort.
Branded return page
Customers easily initiate self-service returns and exchanges there instead of asking for support, while the clear visibility of return/exchange statuses reduces friction. Abundant custom elements shine with your brand.
Automatic return notifications
Engage your customers continuously through proactive return notifications, keeping them informed at all times. Send return notifications to your support team to address issues before customer complaints, enhancing customer satisfaction.
Multiple refund methods
ParcelPanel offers multiple refund methods to choose from, selecting the most suitable one based on specific circumstances. After all, not all of your customers have the same needs.
Flexible exchanges
Offer Flexible exchanges agency to attract customers to exchanges instead of returning, retaining that portion of revenue while delighting customers.
Customizable eligibility rules
You get to decide what works best for your brand and customers. Customize your return policy to provide the best return experience for genuinely needy customers while mitigating losses from return fraud.
Built for your entire stack
1,334 carrier integrations
ParcelPanel integrates with 1,334 popular carriers worldwide, including USPS, YunExpress, UPS, DHL, FedEx, and we are continually adding more, committed to providing the most professional and precise tracking experience.
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50+ app integrations
"One size does not fit all", ParcelPanel integrates with other top-tier platforms & apps to meet your personalized needs and unleash the power of automation.
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Built for your peace of mind
Out of the box
"Simplicity equals respect", ParcelPanel empowers your brand in just a few minutes, with no need for coding or complex operations
24/7 support
ParcelPanel offers world-class customer service. Whether it's product usage, onboarding, or migration, if you have any questions, we're here to assist you anytime, anywhere.
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Enterprise-grade security and compliance
ISO 27001 certification
The most rigorous standards for information security and privacy around the world.
GDPR compliance
We strictly comply with GDPR to protect data and privacy in Europe.
99.99% uptime
ParcelPanel boasts a 99.99% uptime to ensure the delivery of stable and reliable services.
