10 Best Shopify Order Tracking Apps Reviews (2024)

Customers nowadays are more demanding, they expect free shipping, speedy delivery, live chat support, and full refunds. Apart from the above, customers also want to access the real-time locations of their packages. Order tracking apps help make this possible as they allow you to track orders and update your customers on their delivery status. As the competition intensifies, e-commerce businesses get more involuted, and all these become premises of successful brands.
We’ve compiled a list of the best Shopify order tracking apps to assist in creating a dedicated order tracking page and improving post-purchase experiences.
Here’re the 10 best Shopify order tracking apps that will be covered in this article.

1. ParcelPanel Order Tracking
2. Aftership Order Tracking
3. 17Track Order, PayPal Tracking
4. TrackingMore – Order Tracking
5. Track123 Order Tracking Upsell
6. Rush – Order Tracking & Lookup
7. DropTracking – Order Tracking
8. Tracktor Order Tracking
9. Omega Order Tracking
10. Trackeroo Order Tracking

The customer experience includes a variety of factors, such as shipping costs, delivery times, order tracking, how quickly consumers are assisted while their orders are being shipped, and more.If new customers are impressed by your delivery services, they will likely order again.

Here are the 10 best order tracking apps that you can use in your Shopify store to achieve this purpose.

 

1. ParcelPanel Order Tracking

App rating:  5 out of 5

Pricing: Paid plans start at $9/month and go up to $399/month; a free plan is available.

ParcelPanel is the best Shopify order tracking app that you should use. It offers a thorough overview of shipment statuses, which can help you identify any unusual incidences during delivery. As a result, you may solve the problem before it leads to losses for you and your client.

ParcelPanel Order Tracking App has seamless integration with over 1,000 carriers for real-time tracking information updates. It also allows you to easily build a branded tracking page that fits your branding, display the estimated delivery date based on destinations, set up event-triggered email alerts that promise high engagement, and upsell with AI-powered product recommendations.

Unique Selling Points:

• Custom order statuses for better management of customer expectation
• Split shipments supported for great convenience
• Dropshipper-friendly – hide Chinese cities and shipping carriers
• Tracking upsells generated by tracking page and emails
• Access to developer API & Webhook available

ParcelPanel has built integrations with a variety of third-party Shopify apps for great convenience, including Loox, Klaviyo, Omnisend, Judge.me, PageFly, and Gorgias. It is also a great choice for Shopify Advanced and Plus merchants since it seamlessly integrates with Shopify Flow.

Tip:

Although the standard quota of the free plan is 20 here, if you contact customer support, it can be raised to 50.

 

2. Aftership Order Tracking

App rating: 4.7  out of 5

Pricing: There is a free plan for Aftership Order Tracking. Paid plans start from $11/month to $239/month.

AfterShip’s Shopify order tracking app is among the best package tracking apps, with over 3,000 5-star ratings attesting to its effectiveness. AfterShip makes it simple for Shopify merchants to follow all orders. It continuously updates you and your customers on the status of the shipments, from info received to delivered.

Pros:

• Aftership is seamlessly integrated with over 800 courier services worldwide, which enables automated tracking with 7 standardized order statuses.
• Shipment notifications can be sent via email, SMS and Facebook.
• Aftership has partnered with InsureShield to offer insurance services to your cargo. The insurance coverage is adaptable, advantageous, and quickly applied when necessary.
• Shipping service review section for collecting customer feedback.

Cons:

• The pricing is on the expensive side.
• AI predictive estimated delivery date is only included in the premium plan.
• Aftership supports fewer languages than ParcelPanel.

 

3. 17Track Order, PayPal Tracking

App rating: 4.8 out of 5

Pricing: With the free plan, you can track up to 200 shipments. The pricing of paid plans varies from $9 to $48 per month, while to shipment quota ranges from 200 to 2,000.

17Track is another top Shopify order tracking app that allows merchants to set up a branded tracking page for order lookups. Its order tracking system covers most of the world’s carriers and provides accurate auto-detection.

Pros:

• All plans come with unlimited auto-triggered emails and email templates that can be customized via the easy-to-use drag-and-drop editor.
• Optional Buyer Protection to protect orders against losses, damages and delays.
• 17Track can push tracking information automatically to PayPal.

Cons:

• As for the product recommendation section, you can either choose the smart recommendation or select products one by one.
• Sales tracking based on recommended products in emails isn’t supported by the app.
• The 17Track backend only supports Chinese and English.
• No integrations with third-party apps for reviews, loyalty, live chat, email marketing, etc.

 

4. TrackingMore – Order Tracking

App rating: 4.8  out of 5

Price: Paid plans starting from $9/month to $299/month, free plan available.

All Shopify merchants can benefit from using TrackingMore, one of the best Shopify order tracking apps. It was built to save time and effort while keeping your customers returning for order lookups and repeat business. It supports over 1,000 couriers worldwide and the auto carrier detection works accurately. It also provides an advanced summary of all your shipping updates every day based on the specific time that you expect to receive them.

Pros:

• An easy-to-use visual editor is available for customizing your branded tracking page. CSS and HTML codes can be added for further improvements.
• Embed an order tracking module on any page you like. Both PageFly element and Shopify App blocks are supported.
• TrackingMore seamlessly integrates with various third-party apps, including Shopify Plus, Klaviyo, Loox, PageFly, Omnisend, Trustoo, Judge.me, Stamped.io and UpOrder for advanced automation.

Cons:

• The estimated time of arrival (ETA) function is basic, only a time range can be set.
• TrackingMore Shopify app only supports English, although the language of the tracking page can be English, Chinese, Spanish, French, Italian and Portuguese.

 

5. Track123 Order Tracking Upsell

App rating: 4.9 out of 5

Price: Free

Track123 is among the best free Shopify order tracking apps. It offers 3 templates for you to build your branded tracking page. It is compatible with Online Store 1.0 and 2.0 themes. After you install the app, you’ll get fewer inquiries from individual customers asking where their shipment is. This is because consumers can get the most current tracking updates from 1,500+ carriers with Track123. Apart from this, it can be connected with various third-party review apps including Judge.me, Loox, Fera, Ali Reviews, etc. to collect customer reviews for you.

Pros:

• Free to use for all Shopify merchants
• Estimated delivery based on destinations or default time frame
• Dropshipping mode and custom order statuses for great flexibility
• Automatic uploads of tracking numbers to PayPal
• Seamless connection with Loox, Judge.me, Stamped, Klaviyo, Shopify Flow, and more

Cons:

• Only rudimentary customization for the tracking page is provided
• Track123 doesn’t offer email templates and the app can’t send emails for you
• Currently, you can only set up an English tracking page with Track123
• You’ve to know what keywords you need to prevent them from showing up

 

6. Rush – Order Tracking & Lookup

App rating: 5 out of 5

Pricing: There is a free plan. Paid plans start from $29/month and come with a 10-day free trial. Notably, Rush’s enterprise plan is intended for large enterprises.

With Rush, you can easily offer order tracking updates from 1,300+ carriers worldwide and encourage one-time customers to buy from you. This is because Rush can effectively engage your customers through shipping notifications which will direct them to your branded tracking page and offer tempting discounts for upselling and cross-selling.

Pros:

• Get a forever free tracking page that is easy to customize with the drag-and-drop editor
• Free plan users can integrate their Rush account with review apps
• Carrier masking and origin address replacement functions, as well as dropshipping apps integrations (DSers, CJ Dropshipping, AutoDS), are available for dropshipping and print-on-demand businesses
• The AI-powered estimated delivery date can be displayed on your product pages

Cons:

• The paid plans are on the expensive side

 

7. DropTracking – Order Tracking

App rating: 5  out of 5

Price: Flat-rate pricing, $8.99/month, 30-day free trial.

DropTracking is a simple Shopify order tracking app for displaying the automatically calculated estimated delivery time. Although the app doesn’t integrate with carriers and doesn’t provide the latest tracking updates, it can clearly communicate the estimated delivery time with the customizable order search page to reduce customers’ anxiety and help businesses avoid loss.

Pros:

• Automatically calculates the estimated delivery time
• Quite an economical choice for Shopify businesses facing a large number of WISMO inquiries and chargebacks

Cons:

• No real-time tracking updates – no integrated with carriers
• Hard-on-the-eyes design

 

8. Tracktor Order Tracking

App rating: 4.8 out of 5

Price: $9.99 ~ $99 per month and a 7-day free trial for paid plans, free plan available.

Tracktor is another tool that will help you follow your order’s fulfillment progress. This software provides you with precise updates for your store orders. Globally, Tracktor supports more than 1,500 carriers. When your clients know where their order is, their worries can be eased, so they are less likely to inquire “Where is my order?”
The app integrates with your Shopify shop to generate an order tracking page that matches the tone of your brand.

Pros:

• Easy to block unwanted countries and add carriers not supported by Shopify  
• Seamlessly integrates with MESA to automate repetitive tasks for you
• Ready to be connected to Klaviyo, OrderlyEmails, Shopify Flow, Spently, and Omnisend

Cons:

• Limited tracking page customization options – coding required
• You can’t choose products to be featured on the tracking page
• Tracktor doesn’t send emails and SNS to customers for your business needs
• Basic analytics, no data export options

 

9. Omega Order Tracking

App rating: 4.9 out of 5

Price: Paid plans cost $9.99 ~ $99.99/month. A free plan is available.

Omega – Order Tracking assists you in responding to clients’ inquiries about “Where is my order?” with automated tracking updates from over 400 couriers.
Omega – Order Tracking is a robust and dependable Shopify app that provides full functionality for tracking orders. With its advanced features, your customers can receive automated on-brand emails that update them on their package statuses and rate the shipping service so that businesses can identify key areas in the post-purchase journey that need to be improved.

Pros:

• User-friendly quick-start guides for setting up the tracking page and email notifications
• Custom review section that can be displayed on the tracking page and you can add delivery reviews as you like to build trust
• Easy-to-use drag-and-drop editor for email notifications triggered by 8 shipment statuses, as well as transparent email history

Cons:

• Analytics and SMS features can’t be accessed by free plan users, and the cost of SMS varies by country
• Limited third-party integrations – only Avada and PageFly can be connected
• Inflexible date range settings for order synchronization
• Reviews added to the Review Table can neither be edited nor deleted temporarily

 

10. Trackeroo Order Tracking

App rating: 4.8 out of 5

Price: 7-day free trial for paid plans priced $9.99 ~ $119.99 per month, free plan available.

Trackeroo enables Shopify businesses to build a functional order tracking page. The free plan supports 50 monthly shipments in total, which is the same as ParcelPanel and AfterShip.

You may build and personalize an outstanding tracking experience with Trackeroo. Its order tracking page is made to appear and feel like an integral part of your website.

Pros:

• AI-powered product recommendations accessible to all users
• Integrates with 1,200 couriers worldwide
• Supports dropshipping – hiding undesired locations in the tracking information

Cons:

• You need to upgrade to the Professional or Enterprise plan to have Trackeroo send emails for you
• Coding is required for further customization of email notifications
• Basic manual setting of estimated delivery time range if the courier can’t provide the ETA
• No language translation widget is available on the order tracking page
• No detailed analytics on shipments, emails, product recommendations
• No third-party app integrations are available

 

Conclusion

Choosing the best Shopify order tracking apps might be a daunting task since each has advantages and disadvantages. With our reviews, you make find it easier to choose an order tracking solution for your Shopify business.
It’s evident that not all package tracking apps are created equal. In general, Parcel Panel is the best overall Shopify order tracking app, because of its comprehensive features and low pricing. To stand out in the competition, you’d better mind your choice of order tracking apps to avoid falling short of others in the post-purchase experience.