Loop Returns helps e-commerce merchants streamline their returns, tracking, and reverse logistics. However, online retail of different brands has diverse return and reverse logistics needs for different phases. As such, Loop Returns alternatives are required to meet these complex demands.
In this article, we’ll review the top ten software choices you can opt for to enhance customer satisfaction.
5 Factors to Consider in a Loop Returns Alternative
With many Loop Returns competitors available on the market, what considerations should your brand make when choosing a returns management solution? Below are the five main ones.
Flexible Pricing and Cost Efficiency
Among the top considerations is how cost-efficient the returns management software you choose is compared to Loop Returns. Go for a solution with transparent pricing. You can avoid hidden fees and determine if a fixed or tiered structure suits your business better.
Do it this way: Find a platforms that offer free basic features or trial periods. Then test their features and draw comparisons before committing to a paid plan.
Features Match Your Growth Needs
Regarding functional compatibility, look for an alternative that guarantees high performance while meeting basic return management needs.
Things such as evaluating the carriers integrated, automation features like return label generation, flexible returns options, and the ability to handle the complexity of international returns.
Integration Capabilities with Your Tech Stack
What platform do you use to develop an e-commerce business? Does it integrate seamlessly with the platform? How about the tools you use to manage your online store? Flawless integration with your existing tech stack is non-negotiable when choosing a Loop Return alternative.
Scalability for Long-Term Growth
Here, you also need to consider the future when shopping around for an alternative returns management solution. An ideal software is: Support your transition from a small business to a leading brand, handling thousands of orders and returns daily.
Moreover, it should be able to expand functionality modules, such as integrating new carriers and customizing rules, without any challenges.
Customer Support for Seamless Store Operations
Finally, the alternative solution should offer 24/7 live support via chat or email to help resolve issues quickly. A vast knowledge base with tutorials is good to help you learn to run and solve minor operation problems.
Top 10 Loop Returns Alternatives and Competitors
Despite its popularity, Loop Returns is not the right fit for returns management for all businesses.
The following are the top ten alternatives and competitors. Brands can explore these return solution options to boost customer retention.
#1 ParcelPanel Returns & Exchanges
ParcelPanel Returns & Exchanges is a powerful return management app for Shopify stores. The solution stands out prominently as a Loop Returns alternative that helps brands manage returns and retain more revenue. Give your customer a good post purchase experience.
It integrates with multiple carriers and customer service apps. With it, you can customize a branded return page to manage returns and minimize manual effort. It brings you reduced return-related queries while retaining revenue through flexible return options and exchanges. Data such as reason for returns, return rates, etc., helps you analyze and optimize products. Calculate the shipping costs when initiate returns.
Carriers: Major carriers, including USPS, DHL, UPS, and 17 more carriers. You can request new carrier integration by submitting a form (1300+ carriers for tracking).
Key Features
- Branded Self-Service Return Portal: Customers can initiate returns through this embedded return page. Just enter the email address and start the returns. Its customizable feature allows you to fine-tune the page to match your brand identity.
- Flexible Refund and Exchange Options: Encourage customers to exchange instead of returns. It lets you offer customers diverse options, including refunds to the original payment method, store credit, discounts, and product exchanges, to help you retain more revenue.
- Automated Returns Management: The platform also offers an auto-workflow to handle customer returns and exchange requests. This way, you can reduce manual effort in the returns process and speed up the process to keep customers happy. Also, you can set eligibility rules and conditions to prevent fraud.
- Automated Email Notifications: Inform customers about the return status by sending automated email notifications, including return requests and refund status.
Pros
✅ User-friendly interface seamlessly integrated with Shopify.
✅ Cost-effective for SMB businesses.
✅ Responsive 24/7 customer support and fast onboarding.
Cons
❌ Free plan with limited features.
❌ Only worked with the Shopify platform.
Best for: ParcelPanel Returns & Exchanges is geared toward small and medium-sized businesses (SMBs) that sell directly to consumers (DTC).
Integrates with: 50+ integrations, including Shopify, Shopify Plus, Klaviyo, Gorgias, and Yotpo Reviews.
Pricing: Tiered pricing plan (quota-based) starting at $20/month. A 7-day free trial is available.
Learn more about the ParcelPanel Returns app.
#2 ClickPost Returns Plus
ClickPost Returns Plus helps merchants streamline their stores’ returns on Shopify to increase customer retention. With this return management app, sellers can design a smoother workflow that boosts customer satisfaction.
Carriers: 400+
Key Features
- Returns Portal: Create a customizable returns portal for customers, enabling merchants to manage returns easily.
- Automated Returns Workflow: You can set predefined rules to build a return workflow for frictionless returns.
- Branded Email Notifications: Customize or use predesigned templates to send customers email notifications, updating them on the progress of their returns and helping you earn their loyalty.
- Return Analytics: Track various returns metrics to derive valuable insights on what aspects of your reverse logistics need improvement.
Pros
✅ Comprehensive returns dashboard.
✅ Top security certifications including SOC2, ISO 27001, GDPR, and ISO 27701.
✅ 15-minute go-live and personalized onboarding.
Cons
❌ Limited customization options.
❌ Limited free trial and Shopify apps integration.
Best for: Medium-sized brands that need to deal with 200 returns/month with basic return function requirements.
Pricing: Flexible (quota-based) starting at $49/month. Free plan available till 100 returns per month.
#3 ReturnGo Returns & Exchanges
For Loop Returns competitors prioritizing sustainable returns, ReturnGo is among the most popular. This post-purchase platform helps businesses streamline all aspects of return management, turning a profit while tacking waste. Go down to learn the return coverage, return management, and exchanges.
Carriers: 31+
Key Features
- Instant Exchanges: ReturnGo allows your customers to exchange products directly online and generate upsells by offering bonuses and credits.
- An Embedded Return Portal: Create a dedicated self-service return portal on your online store to help customers initiate returns themselves. Easy return with satisfied customers.
- Smart Return Analytics: You can track different metrics like return reasons and return products to help you identify areas for optimization.
- Automated Return Shipping Labels: Supports your generation of pre-paid return labels to streamline returns and boost efficiency.
Pros
✅ Free Return Guard for you to add an option at checkout for customers to get a free return later.
✅ Responsive customer support.
✅ Customizable return and exchange policies.
Cons
❌ Complex setup.
❌ Charges different subscription fees depending on the platform: starting at $23/month for Shopify merchants, and from $147/month on other eCommerce platforms.
Best for: Mid and large retail brands with up to 2,000 annual returns.
Integrated with: Shipbob, Gorgias, Zendesk, Klaviyo, Yotpo, Magento 2, etc.
Pricing: Free to install Return Guard. Flexible pricing starts at $23/month on Shopify. A 14-day free trial is only available on Shopify self-service plans.
#4 Return Prime: Return → Revenue
Return Prime is another Loop Returns alternative returns management app for Shopify merchants. Its primary focus is making returns and exchanges easy to work with, transforming returns from a cost to a revenue driver.
Carriers: 12+
Key Features
- Return Management: Manage returns, exchanges, and refunds in one dashboard.
- Smart Exchange Engine: Offer personalized incentives to lead customers to exchanges instead of returns and upsell complementary products during the exchange process.
- Analytics Insights: The solution tracks your customers’ return reasons and other metrics to help you gain insights into different aspects of the post-purchase customer experience.
- Returns Automation: Set custom rules to initiate auto-approve workflow for returns, refunds, and exchanges. Minimize human efforts and speed up the return and exchange process.
Pros
✅ Revenue retention and upsell tools.
✅ User-friendly interface.
✅ Responsive customer support.
Cons
❌ Only available on Shopify.
❌ Free plan with limited features and 5 returns/month.
Best for: Small and medium-sized retail brands.
Integrated with: 100+ plug-and-play solutions, including 3PLs and shipping carriers.
Pricing: Flexible pricing plans start from $19.99/month. Free plan with 14-day full access available.
#5 AfterShip Returns Center
AfterShip Returns is a returns and exchanges management software designed to help businesses streamline the returns process, enhance customer experience, and retain more revenue. Merchants can create a return page, encourage exchanges, and configure workflows to make the return process efficient.
Carriers: 1,200+
Key Features
- Refunds and Exchanges: Offer flexible refund options, including exchanges and refunds to store credits, helping retain revenue.
- Branded Returns Page: Empower customers to initiate returns without calling customer support through this self-service return portal.
- Automated Returns Processing: Aftership Returns lets you set instant refund rules and automatically restock returns, eliminating manual intervention to boost operational efficiency.
- Returns & Exchanges Shipment Tracking: Track shipment status in the app without other tracking apps. So that you can resolve return exceptions and ensure timely processing.
Pros
✅ Branded returns status notifications at each stage of returns.
✅ End-to-end return fraud detection and prevention.
✅ Excellent customer support.
Cons
❌ Limited customization, non-Shopify native.
❌ Learning curve for advanced features for small teams.
Best for: Large retail brands.
Integrated with: Shipping carriers, 3PLs, 25 e-commerce platforms, including WooCommerce, Big Commerce, and Magento, and popular apps like Gorgias, Klaviyo.
Pricing: Flexible pricing model with a free plan available. Premium plans start at $23/month.
#6 Narvar Return and Exchange
Narvar Returns and Exchange (Narvar Shield) is an intelligent returns management software. It is designed to help enterprises transform reverse logistics into a strategic advantage. The solution assists in driving returns management, fraud prevention, revenue retention, and high operational efficiency.
Carriers: 1,000+
Key Features
- IRIS™: Navar’s Intelligent Retail Insights Service (IRIS™) is a proprietary technology that helps businesses combat return fraud, reduce losses, and ensure a high-quality returns experience for deserving customers.
- Incentivize Returns Methods: You can retain and grow revenue by incentivizing customers to choose exchanges or store credits over cash refunds.
- Intelligent Routing: Businesses can cut down on returns transportation costs through intelligent routing and consolidated shipping.
Pros
✅ AI-powered returns management and fraud prevention backed by IRIS.
✅ Smart reverse logistics routing and shipping.
✅ Enhanced customer experience.
Cons
❌ Pricing is not transparent.
❌ Set-up requires experienced developers.
Best for: Medium to large-scale modern retailers with advanced high volume and advanced requirements.
Integrated with: Shopify Flow, Klaviyo, Gorgias, and more.
Pricing: Not transparent. You need to request a demo to learn about its pricing.
#7 Happy Returns management software
Happy Returns is a returns and exchanges solution offered by the United Parcel Service (UPS). It solves the challenge of reverse logistics friction for e-commerce sellers, ensuring customers enjoy a convenient and reliable way to return goods they bought.
Carriers: UPS
Key Features
- Return & Exchange Portal: Provide your customers a branded returns and exchange portal on your online store where they can initiate returns conveniently.
- Buy Online, Return In-Store: If you operate a brick-and-mortar store alongside your online store, Happy Returns lets you manage online purchases returned in-store.
- Return Bar® Network: A wide selection of drop-off points allows your customers to return goods conveniently. A better return experience than shipping the return by themselves.
- Return Fraud Prevention: The smart fraud detection and prevention function protects your money by alerting you to possible fake return claims.
Pros
✅ Supports convenient omnichannel returns online and offline.
✅ Boosts revenue retention.
✅ Customizable return policies.
Cons
❌ Limited carrier integration.
❌ Lack of pricing transparency.
Best for: Businesses of all sizes looking for an omnichannel returns management solution.
Integrated with: Major e-commerce platforms, Gorgias, 3PLs, and other post-purchase software.
Pricing: Not transparent.
#8 parcelLab Returns
parcelLab Returns i nother LoopReturn lterntive helps merchants use returns as a strategic growth engine. From return and exchange management to returns status visibility, it provides an innovative solution to turn customers into a loyalty-building center. You can create brand-positive and cut operational costs through its branded return page and automated workflows.
Carriers: 350+
Key Features
- Self-Service Returns Portal: Allows your customer to initiate returns easily. Define tailed return policies and specific eligibility rules.
- Returns Tracking and Inform Return Status: Supports returns tracking with a centralized dashboard and informs customers of their return status through emails, SMS, and automated notifications, improving customer experience.
- Personalized Return Journey: Create efficient and personalized return workflows with AI-powered automation.
- In-store Returns: For stores with physical locations, it offers customers options to initiate in-store returns for items purchased online.
Pros
✅ Proactive customer notifications in diverse ways.
✅ Supports in-store returns while you bought online.
✅ Personalized returns experience.
Cons
❌ Complex implementation.
❌ Lack of pricing transparency.
Best for: Medium to large enterprises.
Integrated with: Shopify, Klaviyo, Magento, Zendesk, Salesforce, and more.
Pricing: Custom pricing.
#9 Synctrack Returns
Synctrack Returns helps businesses make returns a strategic asset for growth and customer loyalty with data and intelligent automation. It offers flexible return options for customers to choose refund methods to retain more revenue. Also, your customers can initiate returns and track their status through the return portal, simplifying your returns process.
Carriers: 500+
Key Features
- Smart Rules Engine: Merchants can create dynamic return policies using variables and statements according to customer data.
- Localization: It enables you to set instructions or communicate with customers in multiple languages.
- In-App Label Generation: You can create return shipping labels automatically.
- Auto-Approve Returns: Customize the return and exchange workflow for eligible rules.
Pros
✅ Track returns status directly on the return page.
✅ Automate the return process with smart routing and real-time tracking.
✅ Free plan available.
Cons
❌ Limited
❌ Pricing is not transparent.
Best for: Large retailers.
Integrated with: Shopify, Wix, WooCommerce
Pricing: A starter plan is freely available, and the professional plan starts at $11.99.
#10 ReturnLogic
ReturnLogic, the platform’s design focuses on helping e-commerce merchants streamline their product return processes to encourage repeat business. With it, you can save time in return processing, having the return and exchanges smooth in order management, tracking, and inventory control.
Carriers: Not specified
Key Features
- Return Automation: Easily auto-approve the return and exchange request to save customer support time and focus on more created work.
- Exchange Incentives: Incentivize customers to exchange their returns for other goods, bonus credits to retain revenue.
- Return Guard: Streamline your returns workflow with ReturnLogic’s automation tools to help boost efficiency and minimize human involvement.
Pros
✅ Supports warranty return management.
✅ Connected data source for managers to do analytics and optimize products.
✅ Reverse supply chain visibility for both operation teams and customers.
Cons
❌ Limited customer feedback collection.
❌ Custom plan’s pricing is not transparent.
Best for: High-growth retail brands looking to optimize return experience.
Integrated with: E-commerce platforms like Big Commerce and Shopify, 3PLs, and shipping carriers.
Pricing: Usage-based pricing starting at $20/month. Custom paricing for enterprise. A free 14-day trial is available.
Tips for Choosing the Right Loop Returns Alternatives
Loop Returns is undoubtedly one of the leading returns management solutions for e-commerce brands. Choosing an alternative is a delicate process that should factor in what a business needs, its budget, and what features it offers.
The right Loop Returns alternative should offer basic return workflow automation and advanced features such as returns coverage, product exchanges, tracking, fraud detection, and flexible pricing.
| Business Type | Recommended Solutions | Why It’s a Good Fit | Pricing Model |
| Small businesses / Startups | ParcelPanel, Return Prime, SyncTrack | Affordable pricing, quick setup, Shopify-friendly interfaces, basic automation returns. | Free trial/ Pay-as-you-go |
| Mid-sized eCommerce stores | ParcelPanel, ReturnGo, ClickPost, Happy Returns, Aftership | Balance of automation, branded experience, and flexible return policies with quota-based pricing. | Tiered/ flexible plans |
| Large enterprises | ReturnLogic, Narvar, ParcelLab | Scalable return automation, advanced integrations, and deep analytics for high-volume merchants | Custom or usage-based pricing |
| High return rate businesses | ParcelPanel, ReturnGo, ClickPost, ReturnLogic | Fraud detection, AI-powered workflows, detailed analytics, and high return volume handling. | Flexible or usage-based plans |
| DTC brands | ParcelPanel, Return Prime, ParcelLab, Happy Returns | Strong brand control, customer-centric exchange experience, and loyalty-driven returns. | Monthly subscription, free trials available |
| Cross-border eCommerce | ParcelPanel, ReturnGO, ClickPost, AfterShip | Localization, multi-language/currency support, and returns-friendly logistics experience across regions. | Flexible or tiered pricing depending on geography and quota |
| Subscription-based businesses | ReturnLogic, ParcelPanel, ClickPost | Seamless recurring return handling, rules customization, and automation to reduce churn. | Recurring subscription or usage-based |
| Sustainable brands | ParcelLab, ParcelPanel, Return Prime | Emphasis on eco-friendly practices like recycling integrations and reusable packaging. | Varies (per-return fees or partnerships) |
Final Words
Returns are a key part of online shopping. To keep customers happy, you need a reliable post-purchase solution to streamline the return process. When returns are easy, shoppers are more likely to come back. Pick up a returns software now from these Loop Return alterntives!
Loop Returns Alternatives FAQs
Who are the competitors of ReturnGO?
Top competitors include ParcelPanel Returns & Exchanges, AfterShip, Loop, and ClickPost — these returns software offer solutions in return page, return fraud and so on.
Why are returns so expensive?
Returns are expensive for various reasons. Each returned item must be inspected, repackaged, and sometimes refurbished, which leads to reverse logistics costs, product depreciation, and labor and processing expenses.
How much do online returns cost?
A Shopify study shows that return costs can range from 20% to 65% of the item’s original price, depending on the product and process. So you can choose a returns software from Loop Return alterntives to manage return and retain more revenue.
Who bought Returnly?
Affirm acquired Returnly in 2021 for approximately $300 million to strengthen its post-purchase and returns capabilities. But you cn mke chooe mong Loop Rturns alterntive for you Ecommerce buinesses!
